An antiquated system, a skeleton crew of staff, the old banker’s “we’re smarter than them mentality” and a wave of newfound account owners sending volumes of transactions never before seen at that dusty ass institution.
Think they had a well thought out plan in order to handle the reality of hundreds of thousands of former citizen slaves waking up? Sure they didn’t! Deny, ignore and reverse all you can… they will eventually go away
Capital One better look out! I sense a shitstorm coming your way